Shipping policy
Shipping Policy
Processing & Dispatch Orders are usually processed and shipped the next business day via Canada Post. You'll receive a tracking number by email or text once your order is on its way. You can also choose home or office delivery within New-Wes-Valley, or the city of St. John's, NL.
Estimated Delivery Times
- 🇨🇦 Canada: 2–8 business days
- 🇺🇸 United States: 5–10 business days
- 🇬🇧 United Kingdom: 10–18 business days
- 🇪🇺 European Union: 10–20 business days
- 🌍 Rest of World: 14–25 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons. All EU orders will be delivered within 30 days of purchase in accordance with the EU Consumer Rights Directive, unless otherwise agreed.
Free Shipping Norton's Cove Studio offers free shipping (up to a certain dollar amount) as a benefit of subscribing by email or text to the Norton's Cove Club!
Packaging We ship in environmentally friendly packaging — reused, recyclable, and/or compostable materials wherever possible. Because the planet matters as much as the art. 🌿
Customs & Duties (International Orders) International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs office if you're unsure.
Special Requests Need something specific? Reach out to Janet or Duke and we'll do our best to accommodate.
Last updated: August 4th, 2026